FAQs
Welcome to our section for frequently asked questions! Below yo'll find answers to the most common questions that we receive.
- What is SMÅ? SMÅ is an e-commerce business specializing in eco-friendly, artisanal baby and children's products. Our products are crafted with organic fabrics and certified dyes, ensuring safety and sustainability.
- What types of products do you offer? We offer a range of products including baby accessories, clothing, blankets, toys, gift boxes, and bags. All items are handmade using organic materials.
- Do you offer free shipping? Yes, we offer free shipping for orders over 90€ within metropolitan France. This is one of the most common frequently asked questions that we get - and yes sometimes we do have special offers for free shipping. These are generally announced on our instagram account and in our newsletter.
- Is there a discount for first-time customers? Absolutely! First-time customers can enjoy a 10% discount using the code WELCOME10 at checkout.
- How can I contact customer support? You can reach us via email, social media, website chat, or in-store visits. We aim to respond promptly to all inquiries.
- What payment methods do you accept? We accept payments through PayPal, Stripe, and major credit cards via Shopify.
- How do I track my order? Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website.
- Can I return or exchange an item? Yes, we accept returns and exchanges within 30 days of purchase. Items must be unused and in their original packaging. Please contact our customer support for assistance.
- Are your products safe for babies? Yes, all our products are made with organic materials and certified dyes, ensuring they are safe for babies and children.
- Do you ship internationally? Currently, we ship within metropolitan France. For international shipping inquiries, please contact our customer support.
- How can I stay updated on new products and promotions? You can subscribe to our newsletter or follow us on Instagram to stay updated on the latest products and exclusive promotions.
Hope we answered your frequently asked questions in this text. If not you can contact us here and we'll be glad to help!